Creating kinder, gentler experiences for pets!


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Tara Lang, B.S., RVT

Meet Tara Lang
 Veterinary Behavior Technician Provider

Paws To Speak!

Client Entry Wizard

Members Main Menu

Team Education Checklists

Recommend the
Pet Behavior History Analysis to your client

Help is at your fingertips by library, email and phone.

Kristen White, BS, RVT
Veterinary Behavior Technician
Veterinary Member Support
Call 1-800-372-3706 Ext 87

Keep learning.
Come back soon!

- Becoming "Pet-Centered" Professionals -
Become a Kinder, Gentler "Pet-Centered" Location

* Asterisk = Word Doc, Slower to load - Easier to customize to your needs

1.  Member Confirmation
Introducing your Veterinary Behavior Support Team

Day 1 - E-Lesson

Read, Meet Kristen White CVT

Read, Meet Rolan Tripp, DVM

Read, Meet Susan Tripp, MS
Read, SCVMA Article - Do No Harm

2.  Member Set Up
to customize
the ECourse banners with your location name and phone number.

Day 3 - E-Lesson
Begin, Checklist 01 Team Orientation

Complete, Required One Time Enrollment 
Read, ABC Job Description

3. Client Entry Wizard makes is easy to provide behavior education to pet parents and your professional team. ECourses are best personalized to family pet and sent to home email address.

Day 8 - E-Lesson
Read, Why Add Behavior Services?
Read, Kinder, Gentler Veterinary Visits
Read, Client Entry Wizard Instructions

Information Collection Form.
 Pet Parent Flyer Send home to Introduce ABN Enrollment!

Review, Sample Scripts for phone on hold.

4. Getting Organized
How to Set Up a behavior program Filing System

Day 10 - E-Lesson

Read, New Behavior File Structure
Read, Filing System Set-up
Read, How to Use ABN Documents

Print, Request a Pet Behavior Analysis

5. Setting Behavior Goals
Assign a Behavior Coordinator (ABC)
or Behavior Team. Set goals to benchmark becoming pet-centered practice and a Behavior Center.

Week 3 - E-Lesson
Begin, Checklist 02 Team Orientation

Read. New Animal Behavior Coordinator
Print,  Puppy Socialization Checklist

. Order Supplies
Track Behavior related revenue by adding new Computer Codes
Order Behavior Center Supplies
Determine Behavior Services Fees

Week 5 - E-Lesson
Review, Behavior Tools

Review, Behavior Product Reference

7 . Prevention Program
Enroll Clients in pet behavior ECourses for either a puppy, kitten, young dog or cat. Sorry!  Only 1 pet per email.

Week 8 - E-Lesson

Use,  Script for Gathering Email Address

View,  Error Free Puppy Raising Tips ECourse View,  Error-Free Kitten Raising Tips ECourse View, Preventive Program Checklist

8.  The Cookie Place
Begin using treats and distraction techniques when giving exams, injections or treatments. Demonstrate puppy and kitten gentling exercises to pet parents to do at home.

Week 12 - E-Lesson
Complete, Checklist 03 Team Education

Read, Practicing In a Pet-Centered Practice

Read, Pet Perception Management

. Pet Behavior History Analysis
Ask, Does your pet do anything you wish he or she didn't do?  The Network becomes your location's  support team to help your clients with challenging behavior issues.

Month 4 - E-Lesson
Read, What is the Pet Ethogram?
Review, Sample Analysis Report
Read, Millan Versus Dunbar

Print and post, Lobby Poster1

10. Deluxe Services

Implement protocols that manage pet stress and protect the pet from physical and emotional pain. Offer sedation option for any procedure that may cause fear or pain. Help pet parents gain gentle control by demonstrating the Easy-Walk harness and Head Collars.

Month 5 - E-Lesson
Read, What is DayCare and Deluxe Boarding
Read, Barking Protocol - Inpatient
Read, Treating Medical Confinement
Read, Volunteering With Animals
Read, Head Collars

11. Recommend Services
Offer to meet your client's behavior needs. The Animal Behavior Network will support your client on your behalf and keep them loyal to your location. 

Flip through thePet Perception Management™Manual to see the "big picture"

Month 6 - E-Lesson
Review, Behavior Services
Sample Behavior Services for Your Pet

View, AAHA Resources List
Read, Goals for Team Members

Review, Sample Pricing Guide

12. Gentle Safe Animal Handling Techniques
Determine safety and develop gentle practices.  Offer 5 minute puppy and kitten behavior evaluations (gentling, test stress with treats, demonstrations.)

Month 7 - E-Lesson
Complete, Checklist 04 Team Education
Read, How to Handle Fearful, Aggressive Cats
Read, How to Handle Fearful, Aggressive Dogs

Read, Gentling Techniques
Read, The Secret of Suspension
Read, Kitten Gentling

13. Liability Releases
Protect your location from liability when working with aggressive or destructive pets.

Month 8 - E-Lesson
Read and Print Master Copies:

Veterinary Notice Regarding Sedation
Canine Aggression or Destruction Release
Legal Notice of a Dangerous Dog
Informed Consent for Behavior Medications 
Begin, Checklist 09 Team Education

14. The Puppy Place!
Offer early Puppy Daycare (ages 9 - 14 weeks) at your location to prevent "Home Alone Pups." Puppies give your team experience in puppy gentling and off leash training techniques.

Month 9 - E-Lesson
Complete, Checklist 05 Team Education
Read, Setting Up DayCare
Read, Puppy Socialization Goals and Guidelines
Read, Puppy Play Session Supervision

15. Puppy Parties
Your volunteers and professional team have been receiving Positive Pet Parenting E-Lessons and have been able to practice what they are learning. Now an internal staff member or volunteer may want to use their skills to offer Puppy Parties at your location. Alternate: hire a local trainer.

Month 10 - E-Lesson
Read, Health and Vaccine Aspects
Read, Puppy Vaccinations Policies
Use, Sample Puppy Party Phone Reminder

Use, Promoting Puppy Programs
Puppy Party Resource Files
Recommend, Puppy-Product Checklist

16. Affiliate Local Trainers
How to find a trainer that is compatible with the Animal Behavior Network gentle methods, curriculum and philosophy. Don't have a team member ready to offer new behavior services? Work with a qualified professional trainer.

Month 11 - E-Lesson
Complete, Checklist 06 Team Education
Review, Affiliate Trainers

If you want to become an Affiliate Trainer, then complete Affiliate Trainers Checklists.

17. Behavior Medicine
Learn how to offer Behavior Medicine.  Your assigned Veterinary Behavior Consultant and Veterinary Behavior Technician support your success by offering (Analysis and Supervision) services to your clients on your behalf (that are not practical to offer in the general veterinary practice). Request Dr. Rolan Tripp by calling the Antech Doctor Consult Line to discuss lab work.

Month 12 - E-Lesson

Read, Behavior Medicine Basics
Read, Indications to do Behavior Diagnostics
Read, Behavior Medicine Work-up

Read, Behavior Medical Services Suggestions
Behavior Drugs And Dosages
Behavior Medication Placebo Intro
Leukocyte Responses
Read, Glossary of Terms

18. Behavior Assessment
Completing the Pet Behavioral Profile after the Pet Behavior History Analysis with a brief Neuro exam and Behavioral Assessment. Attending veterinarians follow the provided forms in the exam room.

Month 13 - E-Lesson
Review, Canine Behavioral Assessment Form

Review, Feline Behavioral Assessment Form

Read, Preparation for Beh Assessment
Review, Abbreviated Neurological Exam
Read, Neurological Exam Description
Review, Assessing Geriatric Pets Form
Review, Understanding Blood Work

19. Free Behavior Seminar
A volunteer or professional team member may want to apply their interest and skills by offering a monthly or quarterly free pet behavior seminar. A great perk for clients and new client outreach.  Alternate: secure a local trainer to provide the seminar at your location

Month 14 - E-Lesson
Complete Checklist 07 Team Education
Read, Gaining In Depth Behavior Education
Set Goals, Canine Basic Manners
Seminar Preparation
Create a Flyer - Sample Seminar Flyer*
Create a Press Release - Sample Release

20. Puppy Socialization
Class Curriculum
Study materials. Once your team has offered puppy parties long enough to hone their skills, you are ready to charge a fee for puppy socialization and training classes.

Month 15  E-Lesson
Complete Checklist 08 Team Education
Puppy Class Curriculum
Puppy Class - Come When Called
Puppy Class Training Goals
Puppy Class Training Concepts

Identify Pet Behavior Needs/Client Interest

Puppy Socialization
Class Preparation and Organization.
Set up a filing system. Prepare and print needed forms in advance of class. 

Month 16  E-Lesson
Complete Checklist 10 Team Education

Setting Up Puppy Classes
Sample Puppy Class Flyer
Sample Puppy Training Handout
Script for Calling Puppy Parents
Read and begin - Promoting New Services!

Puppy Socialization
Class promotion to pet adopters, clients, and public.
All staff members need to inform clients of the importance of early puppy socialization and training and recommend classes so that NO PUPPY IS LEFT BEHIND  

Month 17 - E-Lesson
Promoting Behavior Services!
Script for Calling Puppy Parents
Instructions To Parent Re: Puppy Class
Puppy Training Marketing Handout
Sample Puppy Class Flyer*

23. Doggie DayCare
Your puppies are not going to want to stop coming to daycare so clients will request this service. Learn how to charge and be a good alternative to leaving dogs home alone.

Month 18 - E-Lesson
Complete Checklist 09 Team Education

Daycare Guidelines
Canine Confidence Building

DayCare Supervisors

Canine DayCare Responding to Problems
Sample DayCare  and Boarding Release
How To Assess the Quality of a DayCare

Offer in-clinic training as an add-on to daycare. Allow your team members to schedule time to provide this or gain extra income during a lunch hour as a contract service provided.

Year Two - E-Lesson
Behavior Services Policy and Enrollment
Training for DaySchool Supervisors
DaySchool Expanded Checklist
Setting Up DaySchool - All Topics
Sample Daycare/DaySchool Flyer*

Behavior Tools - Books

Other Member Resources

General Information 
About ABN

Airline Information for Pet Travel
AVSAB Position Paper
Animal Behavior Network FAQ
Comparing Human and Dog Years
Pets Early in Life Prevent Asthma

 Copyright 2000-Present - All Rights Reserved by
Rolan Tripp, DVM Susan Tripp, MS Animal Behavior Network