|
Become a Kinder, Gentler "Pet-Centered"
Location
*
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1. Member
Confirmation
Introducing your
Veterinary Behavior
Support Team
|
Day 1 -
E-Lesson
Read,
Meet Kristen White CVT
Read,
Meet Rolan Tripp, DVM
Read,
Meet Susan Tripp,
MS
Read,
SCVMA Article - Do No Harm |
2.
Member Set Up
to customize
the ECourse banners with your
location name and phone
number. |
Day 3 -
E-Lesson
Begin,
Checklist 01 Team
Orientation
Complete,
Required One Time
Enrollment
Read,
ABC Job Description |
|
3.
Client Entry Wizard
makes is easy to provide
behavior education to
pet parents and your
professional team.
ECourses are best
personalized to family
pet and sent to home
email address. |
Day 8 -
E-Lesson
Read,
Why Add Behavior
Services?
Read,
Kinder, Gentler
Veterinary
Visits
Read,
Client Entry Wizard
Instructions
Print,
Information Collection Form.
Print,
Pet Parent Flyer
Send home to Introduce ABN Enrollment!
Review,
Sample Scripts for
phone on hold. |
4.
Getting Organized
How to Set Up
a behavior program
Filing System |
Day
10 -
E-Lesson
Read,
New
Behavior File Structure
Read,
Filing System Set-up
Read,
How to Use ABN Documents
Print,
Request a Pet Behavior
Analysis |
5.
Setting Behavior Goals
Assign a Behavior Coordinator
(ABC)
or Behavior Team. Set goals to
benchmark becoming pet-centered practice and
a Behavior Center. |
Week 3 -
E-Lesson
Begin,
Checklist 02 Team Orientation
Read.
New Animal Behavior
Coordinator
Print,
Puppy Socialization Checklist |
6.
Order Supplies
Track Behavior related revenue
by adding new Computer Codes
Order Behavior Center Supplies
Determine Behavior Services Fees |
Week 5 -
E-Lesson
Review,
Behavior Tools
Review,
Behavior Product
Reference |
|
7
.
Prevention Program
Enroll Clients in pet behavior
ECourses for either a puppy,
kitten, young dog or cat.
Sorry! Only 1 pet
per email.
|
Week 8 -
E-Lesson
Use,
Script
for Gathering Email
Address
View,
Error
Free Puppy Raising Tips
ECourse View,
Error-Free Kitten
Raising Tips
ECourse
View,
Preventive Program
Checklist |
8.
The Cookie Place
Begin using treats and
distraction techniques
when giving exams,
injections or
treatments. Demonstrate
puppy and kitten
gentling exercises to
pet parents to do at
home. |
Week
12 -
E-Lesson
Complete,
Checklist 03 Team Education
Read,
Practicing In a
Pet-Centered Practice
Read,
Pet Perception
Management |
9.
Pet Behavior
History Analysis
Ask, Does your pet do
anything you wish he or
she didn't do?
The Network becomes
your location's
support team to help your
clients with challenging
behavior issues. |
Month 4 -
E-Lesson
Read,
What is the Pet Ethogram™?
Review,
Sample Analysis Report
Read,
Millan Versus
Dunbar
Print and post,
Lobby Poster1 |
10. Deluxe Services
Implement
protocols that manage
pet stress and protect
the pet from physical
and emotional pain.
Offer sedation option
for any procedure that
may cause fear or pain.
Help pet parents gain
gentle control by
demonstrating the
Easy-Walk harness and
Head Collars. |
Month 5 -
E-Lesson
Read,
What is
DayCare and Deluxe
Boarding
Read,
Barking Protocol -
Inpatient
Read,
Treating Medical
Confinement
Read,
Volunteering With
Animals
Read,
Head Collars |
11. Recommend Services
Offer to meet your
client's behavior needs.
The
Animal Behavior Network
will support your client
on your behalf and keep
them loyal to your
location.
Flip through the , Pet
Perception Management™Manual
to see the "big
picture" |
Month
6 -
E-Lesson
Review,
Behavior Services
View,
Sample Behavior
Services for
Your Pet
View,
AAHA Resources
List
Read,
Goals for Team Members
Review,
Sample Pricing Guide |
12.
Gentle
Safe Animal Handling
Techniques
Determine safety and
develop gentle
practices.
Offer
5 minute puppy and
kitten behavior
evaluations (gentling,
test stress with treats,
demonstrations.) |
Month
7 -
E-Lesson
Complete,
Checklist 04 Team
Education
Read,
How to Handle Fearful,
Aggressive Cats
Read,
How to Handle Fearful, Aggressive Dogs Read,
Gentling Techniques
Read,
The Secret of Suspension
Read,
Kitten Gentling |
13.
Liability Releases
Protect your location
from liability when
working with aggressive
or destructive pets. |
Month 8 -
E-Lesson
Read and Print Master
Copies:
Veterinary Notice
Regarding Sedation
Canine
Aggression or
Destruction Release
Legal
Notice of a Dangerous
Dog
Informed Consent for
Behavior Medications
Begin,
Checklist 09 Team
Education |
14.
The Puppy Place!
Offer early
Puppy Daycare (ages 9 -
14 weeks) at your
location to prevent
"Home Alone Pups."
Puppies give your team
experience in puppy
gentling and off leash
training techniques. |
Month
9 -
E-Lesson
Complete,
Checklist 05 Team
Education
Read,
Setting Up DayCare
Read,
Puppy Socialization
Goals and Guidelines
Read,
Puppy Play Session
Supervision |
15.
Puppy Parties
Your volunteers and
professional team have
been receiving Positive
Pet Parenting E-Lessons
and have been able to
practice what they are
learning. Now an
internal staff member or
volunteer may want to
use their skills to
offer Puppy Parties at
your location.
Alternate: hire a local
trainer. |
Month 10 -
E-Lesson
Read,
Health and Vaccine
Aspects
Read,
Puppy Vaccinations
Policies
Use,
Sample Puppy Party Phone
Reminder
Use,
Promoting Puppy Programs
Review,
Puppy Party Resource
Files
Recommend,
Puppy-Product Checklist |
16.
Affiliate Local Trainers
How to find a trainer
that is compatible with
the Animal Behavior
Network gentle methods, curriculum and
philosophy. Don't have a
team member ready to
offer new behavior
services? Work with a
qualified professional
trainer. |
Month 11 -
E-Lesson
Complete,
Checklist 06 Team
Education
Review,
Affiliate
Trainers
If
you want to become an
Affiliate Trainer, then
complete Affiliate
Trainers Checklists. |
|
17.
Behavior Medicine
Learn how to offer
Behavior Medicine.
Your assigned Veterinary
Behavior Consultant and
Veterinary Behavior
Technician support your
success by offering
(Analysis and
Supervision) services to
your clients on your
behalf (that are not
practical to offer in
the general veterinary
practice). Request Dr.
Rolan Tripp by calling
the Antech Doctor
Consult Line to discuss
lab work. |
Month 12 -
E-Lesson
Read,
Behavior Medicine Basics
Read, Indications
to do Behavior
Diagnostics
Read,
Behavior Medicine
Work-up
Read,
Behavior Medical
Services Suggestions
Read,
Behavior Drugs And
Dosages
Read,
Behavior
Medication Placebo Intro
Read,
Leukocyte Responses
Read,
Glossary of Terms |
18.
Behavior
Assessment
Completing the Pet
Behavioral Profile after
the Pet Behavior History
Analysis with a brief
Neuro exam and
Behavioral Assessment.
Attending veterinarians
follow the provided
forms in the exam room.
|
Month
13 -
E-Lesson
Review,
Canine Behavioral
Assessment Form
Review,
Feline Behavioral
Assessment Form
Read,
Preparation for Beh
Assessment
Review,
Abbreviated Neurological
Exam
Read,
Neurological Exam
Description
Review,
Assessing Geriatric Pets
Form
Review,
Understanding Blood Work |
19.
Free Behavior
Seminar
A volunteer or
professional team member
may want to apply their
interest and skills by
offering a monthly or
quarterly free pet
behavior seminar. A
great perk for clients
and new client outreach.
Alternate: secure a
local trainer to provide
the seminar at your
location |
Month 14 -
E-Lesson
Complete
Checklist 07 Team
Education
Read,
Gaining In Depth
Behavior Education
Set Goals,
Canine Basic Manners
Complete,
Seminar Preparation
Create a
Flyer -
Sample
Seminar Flyer*
Create a Press Release -
Sample Release |
20.
Puppy
Socialization
Class
Curriculum
Study materials.
Once your team has
offered puppy parties
long enough to hone
their skills, you are
ready to charge a fee
for puppy socialization
and training classes.
|
Month 15
E-Lesson
Complete
Checklist 08 Team
Education
Puppy
Class Curriculum
Puppy
Class - Come When Called
Puppy
Class Training Goals
Puppy Class Training
Concepts
Identify Pet Behavior
Needs/Client Interest |
21.
Puppy
Socialization
Class Preparation and
Organization.
Set up a filing system.
Prepare and print needed
forms in advance of
class. |
Month
16
E-Lesson
Complete
Checklist 10 Team
Education
Setting Up Puppy Classes
Sample
Puppy Class
Flyer
Sample Puppy
Training Handout
Script for
Calling Puppy
Parents
Read and begin - Promoting New
Services! |
22.
Puppy
Socialization
Class promotion to pet
adopters, clients, and
public.
All
staff
members
need
to inform clients of the
importance of early
puppy socialization and
training and recommend
classes so that NO PUPPY
IS LEFT BEHIND
|
Month 17 -
E-Lesson
Promoting Behavior
Services!
Script for Calling Puppy
Parents
Instructions To
Parent
Re: Puppy Class
Puppy
Training Marketing Handout
Sample
Puppy Class Flyer* |
23.
Doggie DayCare
Your puppies are not
going to want to stop
coming to daycare so
clients will request
this service. Learn how
to charge and be a good
alternative to leaving
dogs home alone. |
Month 18 -
E-Lesson
Complete
Checklist 09 Team
Education
Daycare Guidelines
Canine
Confidence Building
DayCare Supervisors
Canine DayCare
Responding to Problems
Sample
DayCare and
Boarding Release
How To
Assess the Quality of a
DayCare
|
24.
DaySchool
Offer in-clinic training
as an add-on to daycare.
Allow your team members
to schedule time to
provide this or gain
extra income during a
lunch hour as a contract
service provided.
|
Year Two -
E-Lesson
Behavior Services Policy
and Enrollment
Training for DaySchool
Supervisors
DaySchool Expanded Checklist
Setting Up DaySchool
-
All Topics
Sample
Daycare/DaySchool Flyer*
Behavior
Tools
- Books |
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