Veterinary hospitals have protocols and guidelines for preventive care, exams,
surgeries and what the staff can and cannot advise clients and what answers are
given to FAQs (frequently asked questions).
your practice is participating in the Animal Behavior Network, you
immediately gain quality control over the behavior advice and pet
behavior answers given to clients by your team.
simple - the new practice protocol for behavior education is that ONLY
information found in Dr. Rolan Tripp's Pet Perception Management™ Manual and in
the Animal Behavior Network Online Library or ECourses can be
recommended to clients.
It is not necessary to have
prior experience in pet behavior
to become an Animal Behavior
Coordinator (ABC). However,
it is necessary to
be motivated to take on a great deal of intense study
to get up to speed as quickly
Enroll yourself in
through the easy Client Entry
provided by email to your
location will guide you through
additional education and how to
add behavior services.
To be an effective
pet-centered practice, some of
what you learn is greater pet
handling skills and some of what
you learn is greater people
initiative to ask
clients if pets are doing
anything at home the
didn't do such as housesoiling,
destruction, showing aggression,
excessively vocalizing, or
more closely how people and pets
relate to each other in the
practice. Pet behavior education
and services help improve
relationships between people and
pets and help pets and people
get what they need from each
other. Pets with good behavior
generally lead better lives
because they are allowed in the
home and have much more quality
time with their people.
Skills and Team Leader
It helps if one or more
members of the staff spearhead
transforming the practice into a
practice and behavior center. It is
hard to change and add new steps
into one's routines. If you are
to help the most pets and people
possible, every one in the
practice needs to initiate
conversations about new behavior
education and services now
It is best if clients are
advised to bring in HUNGRY pets
so that your practice can be an effective "Cookie Place!"
Someone must be sure the
stocked in behavior products
and pet cookies.
It helps if people are encouraged and recognized for
making special efforts
as pleasant as possible
for the pet.
Using Client Entry Wizard to
enroll clients and staff in
behavior courses is easy. Your
practice receives a Username and
personalized the ECourses to
your location. In addition,
each team member
can receive pet behavior
personalized to a family pet.
If you need
help getting started, a
Veterinary Behavior Technician
is always available by email and
phone at 1-800-372-3706 Ext. 87.
In a pet-centered practice the
client and pet are greeted by
name and with friendly eyes,
voice tone and body language.
Pets are offered treats with
Summary of an Animal Behavior Coordinator
time is invested in learning
about pet behavior from
Dr. Rolan Tripp's Pet Perception
2) Professional Appearance
gives clients the perception of
staff knowledge and credibility.
3) Professional Conduct (Using
professional terms such as fees
not cost and manners such as
please and thank you and showing
respect by using client last
name (Mr. or Mrs.)
4) Personal time reading
journals and attending
veterinary conference behavior seminars
5) Become a member of the
Society of Veterinary Behavior
Technicians and NAVTA.
6) Personally enrolling team
and clients in
one year behavior courses.
behavior techniques to staff
such as gentling, distractions,
fitting Gentle Leaders, applying
pheromones, teaching sit, etc.
8) Takes responsibility
for Pet Behavior History
recommendations and follows up
9) Keeps meticulous records
of client conversations and