Veterinary hospitals have protocols and guidelines for preventive care, exams, surgeries and what the staff can and cannot advise clients and what answers are given to FAQs (frequently asked questions).

 

Now that your practice is participating in the Animal Behavior Network, you can immediately gain quality control over the behavior advice and pet behavior answers given to clients by your team.

 

It is simple - the new practice protocol for behavior education is that ONLY information found in Dr. Rolan Tripp's Pet Perception Management™ Manual and in the Animal Behavior Network Online Library or ECourses can be recommended to clients.

 

It is not necessary to have prior experience in pet behavior to become an Animal Behavior Coordinator (ABC). However, it is necessary to be motivated to take on a great deal of intense study at home to get up to speed as quickly as possible.

Enroll yourself in an Animal Behavior Network ECourse through the easy Client Entry Wizard. Hospital Checklists provided by email to your location will guide you through additional education and how to add behavior services.

People Skills
To be an effective pet-centered practice, some of what you learn is greater pet handling skills and some of what you learn is greater people handling skills. 

Comprehension
A pet-centered professional takes the initiative to ask clients if pets are doing anything at home the client wishes the pet didn't do such as housesoiling, destruction, showing aggression, excessively vocalizing, or acting unruly. Observe more closely how people and pets relate to each other in the practice. Pet behavior education and services help improve relationships between people and pets and help pets and people get what they need from each other. Pets with good behavior generally lead better lives because they are allowed in the home and have much more quality time with their people.

Organizational Skills and Team Leader
It helps if one or more members of the staff spearhead transforming the practice into a kinder, gentler pet-centered practice and behavior center. It is hard to change and add new steps into one's routines. If you are to help the most pets and people possible, every one in the practice needs to initiate conversations about new behavior education and services now available.

It is best if clients are advised to bring in HUNGRY pets so that your practice can be an effective "Cookie Place!"

Someone must be sure the practice is stocked in behavior products and pet cookies. It helps if people are encouraged and recognized for making special efforts to provide a visit as pleasant as possible for the pet.

Computer Skills
Using Client Entry Wizard to enroll clients and staff in behavior courses is easy. Your practice receives a Username and Password that personalized the ECourses to your location. In addition, each team member can receive pet behavior ECourses at home personalized to a family pet. If you need help getting started, a Veterinary Behavior Technician is always available by email and phone at 1-800-372-3706 Ext. 87.

Friendly
In a pet-centered practice the client and pet are greeted by name and with friendly eyes, voice tone and body language. Pets are offered treats with each greeting.

Summary of an Animal Behavior Coordinator
1) Personal time is invested in learning about pet behavior from www.AnimalBehaivor.Net and Dr. Rolan Tripp's Pet Perception Management Manual. 
2) Professional Appearance gives clients the perception of staff knowledge and credibility.
3) Professional Conduct (Using professional terms such as fees not cost and manners such as please and thank you and showing respect by using client last name (Mr. or Mrs.)
4) Personal time reading journals and attending veterinary conference behavior seminars
5) Become a member of the Society of Veterinary Behavior Technicians and NAVTA.
6) Personally enrolling team and clients in Positive Pet Parenting™ one year behavior courses.
7) Demonstrating  behavior techniques to staff such as gentling, distractions, fitting Gentle Leaders, applying pheromones, teaching sit, etc.

8) Takes responsibility for Pet Behavior History Analysis recommendations and follows up
9) Keeps meticulous records of client conversations and behavior discussions.