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Becoming Pet-Centered Professionals

  Checklist 01 - ABC Leadership


     The Steps

Date Completed

  • Review the ABC Job Description. Try to establish a regular time on the schedule to complete all checklists. If you are a busy location, you may prefer to learn at home.



   Team Member Education

  • Check this item off when all team members are enrolled in a Pet Parenting ECourses that arrives weekly at home email addresses personalized to person and pet name. Bookmark the CEW Help Form

     Preventing Pet Behavior Problems

  • Create a Master Copy of the Contact Information Collection Form. Mark back with yellow highlighter - MASTER COPY. Keep in a folder that everyone can easily find. Name the folder, CEW Info MASTER
  • Photocopy enough forms to place a week's worth in every exam room, lobby and any where else that will help remind the team to collect client enrollment information.
  • Implement a strategy for using the CEW daily to enroll pet parents (with emphasis on EVERY puppy and kitten) on the ECourse the same day as their visit to your location.
  • Make sure enough team members know how to use the CEW. Create a schedule of who is assigned to gather all forms and use the CEW to process daily enrollments. Some practices have clients enroll themselves on a laptop "live" while others add enrollments to end-of-day Closing Procedures.
Congratulations! You have completed Checklist 01  ABC Leadership. Review this checklist with your supervisor. You are ready to proceed to Checklist 02 ABC Leadership


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