Front Desk

__ Tells clients, "Bring a Hungry Pet!"

__ Tells clients and potential clients about new behavior services and education. Calls your location, the "Cookie Place" and "Puppy Place" that uses "Kinder, Gentler" methods and offers sedation to prevent pet pain and fear as needed; offers "Anti-Stress" Deluxe Ward & Board.

__ Greets client and pets by name and offers cookies to pets.

__ Asks client permission to hold pups under 4 months of age.

__ Demonstrates "Puppy and Kitten Gentling" Elevation/Hug 

__ Asks client to complete a  "Behavior Services Interest Form",

__ Collects client name, pet name, and email address to enroll them in the Positive Pet Parenting ECourse education.

Veterinary Technician

__ Greets client and pets by name and offers cookies to pets.

__ Asks client permission to hold puppies and kittens under 4 months of age.

__ Demonstrates "Puppy and Kitten Gentling" Elevation/Hug 

__ Explains the benefits of Gentling Exercises and encourages pet parent to do daily "gentling" at home using hand feeding and treats, explaining that a little stress is okay but NOT to put the pet into panic at any time. Instruct client to use body language and voice tone to communicate being a "friendly, powerful, cookie giver" to pets.

__ Proudly shares New Distraction Techniques to prevent pet pain and fear

__ Demonstrates how to teach pets to sit using a food lures. Recommends the pet parent instruct the pet to sit (as "Please") before EVERY privilege provided at home such as meals, dog walks, toys, attention, going in and out of doors.

__ Ask how behavior training is going at home. Tells clients about "new perk" of being enrolled in a Pet Parenting ECourse by email with helpful tips and guided lessons. 

__ Promotes new Behavior Services such as FREE Monthly "How to Raise an IdealDog™" Seminar, Puppy Parties and Socialization Classes, Daycare, Deluxe Board & Ward.

Veterinarians

__ Greets client and pets by name and offers cookies to pets.

__ Asks client permission to hold puppies and kittens under 4 months of age.

__ Takes one minute to demonstrate, Gentling: Elevation - Hug - Cradle - Release using treats to "measure stress" and for "injection distraction"

__ Ask how Behavior Training is going at home and asks if there are any Behavior Concerns.

__ Recommends a Pet Behavior History Analysis by the Affiliate Veterinary Behavior Consultant, if indicated.

__ Enrolls pet parent in the Pet Analysis Intro. using the Client Entry Wizard.

Kennel Attendants

__ Greets client and pets by name and offers cookies to pets.

__ Demonstrates how to use treats to teach the pet to sit on the scale and sit for greeting.

__ Implements In-House, "Cookie Time" to help pet's perceive the kennel team as "cookie providers" not threats.

__ Uses treats when pets are walked to "Teach Sit" and "No Pulling On Leash"

__ Uses treats to ask pet to sit before going in or out of a kennel,, gate or door at the practice. (Learn to Earn" gentle leadership method)

__ Supervises Puppy Daycare play.

__ Walks pets on exam tables for a treat to help the pet perceive it as a "cookie" table.

__ Uses pheromones (Feliway in cat kennels, DAP collars on dogs)  in the hospital to add calming effect.

__ Give puppy clients the Puppy Socialization checklist.

__ Increases Pet Comforts.  (TLC TID provided/initialed in pet record) for new Deluxe Board and Ward - Anti-Stress Protocols.

__ Enrolls pet parent in the Pet Analysis Intro. using the Client Entry Wizard.

Affiliate Local Trainers

__ Look for APDT and CPDT - gentle methods approac

__ Teaches Puppy Socialization classes until team member is qualified.

__ Mentors team on how to start Puppy Parties and Puppy Daycare.

__ Gives the  IdealDog™ Community Seminar (Option: Given by Staff),

__  Provides on-site training  (in coordination with Dr. Tripp's Pet Behavior History Analysis and Treatment Plan.)